“Your customer service was excellent. I left a message with customer service that I needed to verify the availability of a knife before processing my entire order and that the shipping address needed to be changed, all while I commuted to work. By the time I got to work, everything was accomplished. It was always nice in the past to speak to a live customer service person, but I understand the challenges that Covid has created. The prompt processing of my voice mail message and the voice mail you left in my voice mailbox made the experience all it could be under these conditions. Thank you very much.
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“I absolutely love the leather briefcase I purchased from your store; highly recommend it to anyone shopping for one. Very high quality.
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“Rugged Waist Pack SLY-9274BN - 1. The web belt does not exit from the leather parallel with the flat back. It is twisted 90 degrees and causes the ends of the pack to be twisted in order to wear it. Where its twisted it will eventually ruin the leather. . When you wrap belt around your waist the length adjustment buckle wants to naturally be on the inside and cannot be adjusted.
Changes: 1. Make the belts exit on the same plane as the back of the pack. 2. Make the inside pockets a bit deeper to easily fit a smart phone and mens bifold wallet. Rating: 7/10
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