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Customer Testimonials

Your online ordering method is sooooo smooth! Thank you for making life easy. Rating: 10/10

H. Katherine L. Elizabethtown, KY

Leather & Canvas Knife or Tool Roll - This is an excellent and useful product. The waxed canvas is very durable and it looks really good with the brown suede leather pockets. It hold your knives securely, but you have to be careful how you position your knives so that no exposed bolsters or handles come into contact with one another when you roll it up. The single strip of rawhide does an excellent job of keeping it from unrolling. All that is required is that you wrap the rawhide around itself a couple of turns and it is secure. Because I do not show my knives at shows, I didn’t even know how useful I would find this item until I read A.G. Russell’s obituary. I found his obituary liberating because I learned that he never went forth without six knives on his person. I guess I have limited imagination because it had never occurred to me to carry more than one knife at a time. Because one of the purposes of my knives is to partially fulfill the need for art in my life, I had been a believer in “the knife du jour.” I have many different knives that I like to carry so that they each get the opportunity to be admired and the virtues of their designs, choice of materials and Craftsmanship pondered over a cup of coffee with buddies at Starbucks (back in the pre-Covid era). While opportunities are now more limited for discussions with friends about one’s knives, they still do at least occasionally occur. So, the day after I read Mr. Russell’s obituary, I headed up to my club for some pheasant hunting with seven knives on my person. While waiting on the deck of my clubhouse during pheasant stocking, I had the pleasure of discussing the virtues of these knives with one of the members whom I did not know collected knives. In fact, we ran out of knives to discuss. When I arrived at home later that day, the latest Russell catalog was waiting for me in the mailbox, and in it was this new product. The next time I headed up to my club, I had a dozen knives in this roll and had the pleasure of discussing all of them. What a useful product! Changes: It would be nice if it had a suede piece at the top that could be folded down before rolling the roll up, so as to protect expose bolsters or handles. But, I will simply get a chamois car wipe and cut it to size for this purpose. Rating: 10/10 

Robert D. Milford, CT

Rugged Waist Pack  SLY-9274BN - 1. The web belt does not exit from the leather parallel with the flat back. It is twisted 90 degrees and causes the ends of the pack to be twisted in order to wear it. Where its twisted it will eventually ruin the leather. . When you wrap belt  around your waist the length adjustment buckle wants to naturally be on the inside and cannot be adjusted.
Changes: 1. Make the belts exit on the same plane as the back of the pack. 2. Make the inside pockets a bit deeper to easily fit a smart phone and mens bifold wallet. Rating: 7/10

Joe S. Oceanside, CA

I absolutely love the leather briefcase I purchased from your store; highly recommend it to anyone shopping for one. Very high quality.

Mark B. FB, USA

Your customer service was excellent. I left a message with customer service that I needed to verify the availability of a knife before processing my entire order and that the shipping address needed to be changed, all while I commuted to work. By the time I got to work, everything was accomplished. It was always nice in the past to speak to a live customer service person, but I understand the challenges that Covid has created. The prompt processing of my voice mail message and the voice mail you left in my voice mailbox made the experience all it could be under these conditions. Thank you very much.

J.L. Yreka, CA

I’ve been buying from this company for years and I have had nothing but great service from the people who you employ. Keep up the great job you are doing and be safe and stay healthy.

Tom M. FRESNO, CA

Dear President of A.G. Russell Company,
I have been collecting knives for almost 60 years.  I do not normally hunt down a way to get out my extraordinary World Class  overall rare experience from a purchase or numerous purchases from anyone I do business with.  This memo is the result of my latest purchase this past week and how consistently fantastic from ordering to package receipt your company has earned my highest personal rating ever.

Your company is so buttoned up in EVERY AREA that allows this highest rating to be possible.  Please know I will be doing as much business possible going forward with the A.G. Russell Company - in all areas of product offerings - from New Knives - Knife Accessories - Russell’s for Men Catalogue Products & Cutting Edge Collector Knives.

I want to close by stating - PLEASE CONTINUE DOING WHAT YOU ARE DOING IN EVERY AREA FROM START (Order) to Finish (Product Receipt) & your Catalogues for Men (which is for Men & Women - because my wife grabs your catalogues before me for perusing & ordering ideas) and the Catalogue for Cutting Edge Knives.  Bottom line, I hope this memo
accomplished what I intended it for - to pass on GOOD NEWS - “That Good Thoughts - Good Actions Always Produces Extraordinary Results!”  — and I really hope other potential customers will give A.G. Russell a chance to experience the “Very Best” of what other companies just cannot execute.

Best Regards,
Martin M.

Martin M. Jacksonville, FL

Caiman Leather Money Clip Wallet - Disappointed in the durability— It is tearing at the seam. Ordered 12/18 for Xmas and has barely lasted a year. Rating 2/10.
[Of course we are going to replace the wallet with a new one with our Satisfaction Guarantee - probably the stitching on this one was just slightly off]

Darlys B. Burlington, IA

Cashmere leather glasses case with clip OSM-1766BK - IT FIT MY STYLE. Rating: 9/10

James L. Newport News, VA

TXS-BC26  Leather Belt - Texas Saddlery - A beautiful thick and robust belt, great workmanship at a remarkably affordable price. Highly recommended!
Rating: 10/10

Robert P. Mountlake Terrace, WA

Safety First Gun Magnet - This is my second one! I was so impressed with the quality and strength of the magnet, I am ordering another one. Rating: 10/10.

Priscilla M. Riverside, RI

The Slim locking Bison Leather waist pack came with a velcro holster, clearly made to attach to velcro inside the concealed carry locking pocket.  Yet there is no velcro inside the pocket to attach it to.   The holster is of no value whatsoever, mostly a hindrance if used with this waist pack.  With no velcro inside to hold it in place, Drawing the gun out of the pocket brings the holster out too, still attached to the gun.
I bought this waist pack because it has a lock on it.  The one I bought years ago (the cowhide version) was invaluable.  My mother with Alzheimer's got hold of the pack and did her best to unzip the locked pocket, but was unable to.  Now I have grandchildren that I want to protect from accessing my gun, so I want a locking waist pack.  My old locking pack has holes through the bottom of the pocket after years of carrying my gun in it., so I thought if I bought the one made of bison leather this time it would last longer..
Changes:
Either don't include a holster, or provide velcro inside the pack to hold the holster in place.  Without corresponding velcro to attach the holster to, it is of absolutely no value whatsoever.  The pack is usable without the holster, the one I bought before didn't have a holster, but that is why the gun wore holes in the bottom, When I saw the holster, I was so pleased because that would clearly make the pack last longer.  My hopes were then dashed when I realized there was no way to attach the holster.  I seriously considered returning the waist pack, but now rather than being pleased with my replacement, I am disappointed.  So my rating is probably unfair.  Had you not included the holster, I would have rated it a 10. Rating: 8/10

Judy P. Brazil, IN

I like this hat but I the area above the brim is thin and sags. Is there anything that could be applied to stiffen the material so it didn't look like I just pulled it out of my pocket?
If it didn't look like it had been crushed, I'd like it even more.
Changes:
the material is thin and does not hold its shape.
Rating: 5/10.

James L. Battle Creek, MI

Can't say enough good about those [European] nail clippers. I've had a pair in my pocket for years. Always handy, never let me down.

Roger W. Perry, NY

Buck Stitch Lamb Leather Vest Item # SLY-V259: The vest is DREAMY! I asked my husband of 28 years if he would marry again when he tried it on with his boots and an oxford!! Also, I chose the wrong size online. I called, and customer service was super nice, making sure the correct size was sent. Also... the item arrived here FAST and in great shape!!! Thank you, Russells! Love the leather, the length, the stitching, the overall fit, the quality, the color... there isn't anything we don't like about this vest!!! Rating: 10/10

Shelly M. Las Vegas, NV

Extremely satisfied! I bought the small nickel silver box with turqoise (Jal-15TQ). Very nicely finished and attractive! Very please that the interior is lined. Rating 10/10!

Kenneth M. Wilton, CA

Love the look and durability of Rayskin Wallets. I have given these as gifts over the years and it is an excellent product. Have received many compliments on them. Rating 10/10

Henry K. Myrtle Beach, SC

Great selection of interesting products for Men I've bought and enjoyed many items. Thanks Tim J.

Tim J. Concord, CA

I thought your representative was very friendly, knowledgeable and helpful. I do not always enjoy working with customer relations people. I can understand why they have a hard time dealing with some customers. Some can get very irritable trying to get their point across. I feel your people don't need any help in dealing with customers. They are already doing a fine job.

Rob B. Pigeon, MI

They have a great selection of gifts that are unique and are perfect for my husband and teens.

Becky R. NA

From Our Customers