FAQ
Placing an Order
Can I special order an item?
We can special order a wide variety of products, espcially if it is from a vendor we already do business with. We require half down payment. You would be surprised with what kind of products we can special order. If you know of a item you are looking for, give us a call at 800-255-9034 and let us know you would like to place a special order. It is very helpful for us if you have a product name, model number, and/or a particular vendor in mind. If you do not have any of that information, please describe it as detailed as you can, and we will see what we can get.
What is the difference between my mailing address, my billing address, and shipping address during check out?
Your mailing address is the address we have on record for your customer account; it is the address we send your catalogs to you. Your billing address is the address your bank account is associated with. Your shipping address is the address you wish your order to be shipped to. You can choose to send your invoice to either your billing address or your shipping address.
What is the difference between shipping options?
Standard shipping may be done through FedEx or the U.S. Postal System. Any delivery made to a P. O. Box will be through the US Postal System. Rush Shipping Options are through FedEx to your physical address. (Reference Shipping Options for delivery times.)
Why do I have to pay sales tax?
Due to state and federal laws, customers whose mailing address is within the state of Arkansas must pay sales tax.
I am not receiving an offered discount.
- Continue to checkout – you will see another keycode box. If your keycode does not appear in this box, then it hasn't been entered correctly, or has been rejected.
- Click edit, enter your keycode and press "Apply Keycode". Do this BEFORE entering your credit card information. The page should reload with the discounted prices visible.
- If you are still not seeing your discount, verify that you have entered the keycode correctly, and that the offer has not expired.
- If you are sure you have entered the keycode correctly, that the keycode has not expired, and you are still not receiving the discount, please include a note for customer service in the "Instructions" box in the shipping options section. We will make sure that the discount is applied to your order. Please note that in this case the discount will not appear on your order confirmation. Also note that not all keycodes give a special pricing.
How do I know if an item is in stock?
Every item has a message that will let you know about the stock level for that item. Items marked "In Stock" are on our shelves and you should experience no delay in receiving your order. "Unavailable" items are currently in backorder. You may experience some delay in getting your order. Items that are marked "Low Stock Call For Availability" means there is less than 5 of them on our shelves. This may be a temporary situation or it may indicate the end of a model. If several orders are placed for this item at the same time, we may not be able to fill all orders before the item goes into backorder. If it is important that you receive your item promptly, we recommend you call Customer Service to place your order at 800-255-9034.
Some custom order items may have different messages that tell you about how long you will have to wait to receive that item. In cases where only some items are on hand and others on backorder, we will ship non-backordered items separately, but you will only pay a single shipping charge.
Why do you need my email address?
Russell's For Men uses your email address only to communicate with you regarding your orders, such as shipping confirmation and tracking information. Any other use will be if you opt-in to our weekly email special. We DO NOT sell or rent your email address!
Did you email me and ask for my credit card information?
NO. Russell's For Men will NEVER ask you to provide credit card information by email. If we do need to resolve credit card problems with your order, you may receive an email asking you to contact our customer service department. We will not request that you provide your credit card information by email. We will contact you via telephone if necessary.
Why won't you ship to my country / state?
All of our shipping charges are based on U.S. shipping pricing. Many of our products are too large to practically ship outside of the U.S. For knives, there are certain various state and federal export and knife laws keep us from shipping certain knives to certain locations. Although most of this information is handled automatically by the website, laws can change. If you would like to place an order, and the website will not let you, please call our customer service department at 800-255-9034.
Why don't you accept Diners Club or Paypal or American Express?
The credit cards we accept are the ones that work for our business and for our customers. We do accept personal checks and money orders. You may print your order just prior to check out and mail it along with your check or a money order to:
Customer Service
Russell's For Men
2900 S 26th St.
Rogers, AR 72758-8571
I would like to return my purchase. How do I do that?
Russell's for Men has one of the most solid guarantees of any retail company operating today. Simply put: We guarantee total satisfaction. You decide what satisfaction means; you decide how long you are entitled to be satisfied (with the exception of electronic products. Please see our Great Guarantee for full details). If you need to return a product, please ship it to the following address (a return address label is provided on the invoice for your convenience) or use our Contact Us form to get more information. Please return all parts of the product, including the warranty information and the product box. Ship to:
Returns
Russell's For Men
2900 S 26th St.
Rogers, AR 72758-8571.
Please include a brief description of why you are returning your purchase. We strive to provide top quality products and customer service. Customer feedback is an important part of that process.
My email address has changed. How do I update it on russellsformen.com?
If you have previously registered on russellsformen.com, click on “My Account” at the top of the page, log in, and edit your account. If you cannot remember your password, click on Forgot Password below the log in button. Or call Russell's For Men customer service at 1-800-255-9034.
I would like to cancel my order. How do I do that?
Contact our customer service department at 1-800-255-9034. If it has not already processed, customer service will be able to cancel it for you. Note that it may take up to an hour for orders to appear in customer service. Please be patient. Orders that have already been processed and shipped out cannot be cancelled, and will have to be returned.
How do I send a gift?
To send your order as a gift, select which address you would like to send your gift to in the shipping section of check out, add a gift message (and who it is from), and be sure to give us any instructions you have for us in the Instructions comment box. Also please indicate where you want a copy of the invoice to be sent by checking the appropriate box on this same section.
I signed up for the occasional special emails, and now I don't want it anymore. How do I stop getting it?
There is an opt-out link at the bottom of every Russell's For Men email. Clicking on that link will open up an email to us with your customer number. Send us that email and we'll flag your account as DO NOT EMAIL. Another way to unsubscribe is to use our Contact Us form. Be sure to give us your name, email, zip code, and indicuate that you would like to stop receiving emails in the Comments box. You will not receive those weekly emails until you again ask us to send them. We would only use your email address to contact you regarding your orders. We never share your email address with other companies.
Remove me from your mailing list! I do not wish to receive you catalog anymore.
We're sorry to lose you! If we have disappointed you, please contact customer service to see if we can resolve your complaint. It's rare that there's a customer complaint that we can't resolve for you. If you still would like to be removed or if you do not buy from Russell's For Men and just don't want the catalogs in your mail box, please use our Contact Us form or call 1-800-255-9034 and request that we stop mailing our catalogs to you.
Website Specific
Your site looks terrible in my browser!
We're interested in knowing what browser (Safari 6.1.6, Internet Explorer 9, etc.) and what operating system (Windows 10, Mac 10.7.5, etc.) you are using. As the web advances, it becomes possible for us to offer more features to more users, but it becomes harder and harder to program a website so that it works in every browser.
The best way to fix this is to update the browser you are using. Internet Explorer 7 is now a very old browser. Unfortunately, we can only support Internet Explorer 9 and newer. We recommend that you update your browser to the newest version of Google Chrome, Firefox, Safari, or Internet Explorer.
Keep in mind that if your browser is very old, it might be best to browse our site with JavaScript and CSS turned off. Refer to your browser's documentation to learn how to disable these features.
I found a typo / bug.
Please send a detailed description of where the bug / typo can be found using our Contact Us form. We will address the issue. We appreciate your help!
I want to browse without JavaScript, but I keep getting an error.
You can still browse the site without JavaScript, but you may find that elements of the site do not work as expected and you may experience decreased function. If you have any problems, please don't hesitate to call us to place your order. Reach our customer service at 800-255-9034.
Why isn't my question on the FAQ?
Probably because we haven't heard it yet! We update the FAQ as a result of customer questions and input. If this FAQ didn't answer your question, please use our Contact Us page or call our customer service department and we will do our best to resolve your issue Contact Us or call 800-255-9034).